FAQ
About MOODLES
What is MOODLES?
MOODLES is an emotional-learning tool for kids that uses wearable bands and simple characters to help children identify, express, and manage their feelings.
How do the bands work?
Each band represents a feeling or positive message. Kids wear or flip the band to show their mood, making emotional expression quick and easy without needing to find the right words.
Who are MOODLES for?
Designed for ages 3 and up, but used widely by parents, teachers, therapists, and anyone supporting a child’s social-emotional development.
Does MOODLES support SEL?
Yes. MOODLES is built on Social Emotional Learning principles and helps kids build emotional vocabulary, empathy, and better communication skills.
Safety & Care
Are the bands safe for young children?
Yes. All MOODLES bands are made with soft, kid-friendly materials designed for comfort and daily wear.
How do I clean the bands?
Wipe them with a damp cloth or gently hand wash with mild soap. Let them air dry.
Will the products look exactly like the photos?
Colors may vary slightly due to lighting or screen settings, but the characters and messages will match what you see online.
Using MOODLES
How can parents use MOODLES at home?
Great for daily check-ins, tricky emotional moments, or helping kids talk about their feelings in a simple, non-intimidating way.
How can teachers use MOODLES in the classroom?
Use them for morning check-ins, group activities, emotional routines, SEL lessons, or quick snapshots of how students are feeling throughout the day.
Do you work with schools or professionals?
Yes. We partner with teachers, therapists, and organizations who want to bring MOODLES into their programs. Contact us for collaboration options.
Fundraising
What is the MOODLES Fundraising Program?
A mission-driven fundraiser that lets families purchase SEL tools while sending a portion of proceeds directly back to your school.
Why choose MOODLES for fundraising?
Unlike typical fundraisers, MOODLES provides products that genuinely help kids build emotional awareness and communication skills — a win for families and schools.
Does it support our existing SEL program?
Yes. MOODLES reinforces the same emotional language and skills taught in class, helping families continue SEL learning at home.
Orders & Shipping
Do you ship internationally?
Not at this time. We are currently only shipping domestically. You may contact us here if you want to ask about shipping to a specific location.
Can I track my order?
Yes. You’ll receive a tracking email once your order ships.
Can I change or cancel my order?
If the order hasn’t shipped, we’ll try to update it. Contact us as soon as possible.
What is your return and damage order policy?
Unused items in original packaging may be returned within 7 days. Free returns within the U.S. Email info@wearmoodles.com or contact us here within 7 days with your order number and photos, and we’ll replace or refund.
Do you offer bulk or professional discounts?
Yes. Schools, therapists, and medical professionals can request special pricing.
Why is sales tax charges?
Sales tax is required by law and depends on the state or country where the order is shipped. We collect and pass this tax directly to the appropriate government agencies, as all online retailers are required to do.
Customer Support
How can I contact customer service?
Email info@wearmoodles.com or call 818-478-9100. You can also contact us here. We typically are able to get back to you within 24 hours.
Do you offer custom products or gift wrapping?
Not at this time.
Do you offer training?
Training programs are provided with Educator packages. We do include Ho-To Guides in every MOODLES order so parents are able to get started easily. If you have any specific questions please reach out and we will be happy to assist. Contact us here.
Do you offer a warranty?
We only offer replacements for manufacturer defects upon arrival because of the nature of our products. MOODLES bands are designed for active use by children, which means they’re regularly pulled, bent, twisted, and played with throughout the day. Normal wear and tear varies widely, so we can’t guarantee the condition of the product after it’s been used. Our warranty covers the condition the item arrives in, ensuring you receive a product free of defects at delivery.